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LOGITECH SELECT
A comprehensive service plan for meeting rooms that maximises uptime with 24/7 support, advanced RMA, and Sync Insights.
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PEACE OF MIND FOR THE ENTERPRISE
Logitech Select is a comprehensive service plan that delivers reliability, continuity, and peace of mind for the enterprise.
It provides ultra-responsive 24/7 support, a Dedicated Service Manager, product replacement, accelerated RMA, onsite spares, and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users.
Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.
WHAT'S INCLUDED
A Comprehensive, All-In-One Service Plan
24/7 Enterprise-Grade Support
Dedicated Service Manager
Product Replacement
Insights and Analytics
ServiceNow Integration
24/7 Enterprise-Grade Support
24/7 ENTERPRISE-GRADE SUPPORT
Logitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur when downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams, Zoom Rooms, and in-room appliances running Windows and Android operating systems.
Dedicated Service Manager
DEDICATED SERVICE MANAGER
Logitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a Dedicated Service Manager can lend support to enterprise customers with 50+ rooms installed. From wherever you are, rely on your DSM for help with set up, focused technical assistance and issue resolution within your video conferencing ecosystem.
Product Replacement
PRODUCT REPLACEMENT & ACCELERATED RMA
Logitech Select provides peace of mind with product replacement covering all your Logitech devices in a Select-enabled room, without the need for a separate, device-specific extended warranty
Next-business-day expedited delivery of replacements minimizes downtime and keep your business running smoothly.
Insights and Analytics
SYNC INSIGHTS INFORM OPTIMIZATION
Logitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.
ServiceNow Integration
SERVICENOW WORKFLOW INTEGRATION
Want immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.
HOW IT WORKS
Easy Access
Use single sign-on (SSO) to access Logitech Select with your existing username and password. Administrators can adjust permissions to give multiple users access to specific functions.
Simple Ticket Creation
Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.
Real-Time Tracking
See ticket status and track RMA requests quickly and easily through the Select portal.
Sync Insights
Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.
DESIGNED & DELIVERED BY EXPERTS
As the market leader in video collaboration, Logitech delivers remarkable solutions that are technologically advanced yet simple to use. The same principles apply to Logitech Select, a service designed and delivered by the experts you know and trust.
COMPARE LOGITECH SELECT
COMPREHENSIVE SERVICE FOR ROOM SOLUTIONS
Reliability, continuity, and peace of mind accompany each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.