Audio Visual
Install & Service Engineer

Location: UK

Salary: £32,000 – £45,000K Dependant on Experience

Contract Type: Full-Time, Permanent

Reporting To: Services Contract Co-ordinator/Project Manager

Company Overview

21st Century AV is a leading provider of cutting-edge audio visual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Our dedication to exceptional customer service has established us as a trusted partner in the AV industry. We are currently seeking a skilled Audio Visual Engineer to join our dynamic team, responsible for managing service contract emergency callouts, planned maintenance visits, surveys, commissioning and installations

Role Overview

The Audio Visual Engineer at 21st Century AV will provide on and off-site technical support to our clients, ensuring the optimal performance of audio visual systems. This role involves responding to emergency callouts, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. Additionally the candidate will be responsible for surveys, installs, commissioning and basic level of audio programming. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Emergency Callouts

Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audio visual systems.
Ensure technical calls are managed within a 2-hour response time and arrive on-site within 24 hours.
Maintain clear communication with clients and the service team regarding the status and resolution of issues.

Planned Maintenance Visits (PMV)

Conduct regular maintenance visits as per the service contract schedule.
Accurately log details of each visit, including serial numbers of equipment serviced, using the company’s CRM system.
Take and maintain drawings/pictures relevant to each service contract for reference and documentation.
Identify potential issues during maintenance visits and recommend proactive solutions.
Provide feedback to the Service Contract Manager after each visit to ensure continuity and customer satisfaction.

Technical Support & Troubleshooting

Provide expert technical support for a range of audio visual equipment, with a particular focus on Yealink and Logitech systems, ensuring that skills are kept up to date.
Maintain a log of supplier and manufacturer support contacts to facilitate on-site resolutions.
Collaborate with the internal support team to escalate and resolve complex technical issues.
Document all service activities, including repairs, maintenance, and client interactions, in accordance with company procedures.

Client Relationship Management

Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
Provide clients with technical advice and guidance on system operation and maintenance.
Work proactively to elevate the service contract experience for customers.
Ensure an accurate and detailed site visit report is produced on the same day and sent to the team

Site Surveys & Commissioning

Conduct full install and technical site surveys
Independent installation and team installation for 21st Century AV
Final day commissioning or training on installation works.

Vehicle & Equipment Management

Ensure the upkeep, cleanliness, and audit compliance of the company vehicle.
Maintain demo stock and ensure all equipment is ready and available for client demonstrations when required.
Adhere to the company’s PPE and dress code standards for all site visits.

Ad Hoc Responsibilities

Provide internal AV support for the office as needed.
Continuously manage your own training and professional development to stay current with industry trends and technologies.

Required Skills & Experience

Technical Expertise:

Proven experience as an audio visual engineer (not just service)
Strong understanding of audio visual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems.
Proficiency in troubleshooting and resolving technical issues with AV equipment.

Certifications & Qualifications:

Relevant technical certifications (e.g., CTS, Crestron, Extron, AMX) are highly desirable.
Electrical or electronics engineering qualification (HNC/HND or equivalent) is advantageous.

Communication & Organisational Skills:

Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients.
Strong organisational skills to manage schedules, logs, and client interactions effectively.
Strong written skills for documenting service activities and reporting.

Problem-Solving Ability:

Ability to work under pressure and manage multiple tasks simultaneously.
Proactive approach to identifying and solving technical issues.

Flexibility & Availability:

Willingness to work flexible hours, including weekends and evenings, as required for emergency callouts.
Valid UK driving license and willingness to travel across the UK for on-site visits.

Benefits:

Competitive salary
Company vehicle and mobile phone.
Pension, Medical & EAP programs
Ongoing training and professional development opportunities.
Supportive team environment with career progression prospects.

Application Process:

To apply, please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to alison@21stcenturyav.com. Applications will be reviewed on a rolling basis.

Equal Opportunity Employer:

21st Century AV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job specification is a guideline and not an exhaustive list of responsibilities and qualifications. The role may require additional duties as necessary.